- Shipping & Returns
And I could actually say the camera is awesome too. BUT, after 7 months of use I can only say: DON'T BUY. Sony's customer service is TERRIBLE.
The phone itself never presented any major problem until, after regular use plugging and unplugging the charger, the micro usb connector started to bounce. It was loose and suddenly it simply pop out of the phone, attached to the recharger cable. Obviously, after that the phone couldn't be charged anymore.
Sony was contacted and said this is not on warranty. Like you would open the latch and try to break this apart on purpose. But not only that. they don't even have a place where they could examine what happened to provide a solution. First the attendant said I would need to pay 185 USD and the phone should be shipped to a place in Texas to be repaired. But then she contacted her supervisor and they told me this problem doesn't have any solution so, basically, after 7 months of regular use you have to throw your 650 USD phone away... Just because you had to plug and unplug the charger. that's it...
Tried to talk with the supervisor (52 minutes on a call), after all, this situation is RIDICULOUS. He was busy in another call and promised to call me back. Never happened. they simply don't care...
So, do your self one huge favor and stay away of the XPERIA line. They are actually decent devices but if anything goes wrong the company simply has no structure to provide any service.
* Delivery Time.
We need 1-2 days to process your order before shipping.There are two shipping methoed. Fast Delivery: The delivery time for US, European countries the delivery will take 3-5 days.Slow Delivery: The delivery time for US, European countries the delivery will take 10-15 days.
* Tracking information.
After we ship package, customer receive automatic email with tracking details.
* Lost Package Policy.
If a package did not arrive in 4 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded.